1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you contact us, book an appointment, or request a quote, we may collect:

✔️ Name

✔️ Email address

✔️ Phone number

✔️ Home address (for service appointments)

b. Non-Personal Information

We collect certain non-identifiable information automatically when you visit our website, such as:

✔️ IP address

✔️ Browser type

✔️ Device information

✔️ Pages visited and time spent on our site

c. Payment Information

For payment processing, we may collect billing details. However, we do not store or process payment information directly. All transactions are handled through a secure third-party payment processor.

2. How We Use Your Information

We use the collected information to:

✔️ Provide and schedule fireplace and chimney services

✔️ Process payments for services

✔️ Send appointment confirmations and service reminders

✔️ Respond to customer inquiries and support requests

✔️ Improve our website and services

✔️ Send promotional offers and updates (you can opt out at any time)

3. How We Protect Your Information

We take appropriate security measures to protect your personal data, including:

✔️ Encrypted communication using SSL (Secure Socket Layer) technology

✔️ Secure data storage with restricted access

✔️ Regular security monitoring to prevent unauthorized access

4. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal information. However, we may share your data with:

✔️ Third-party service providers who assist in processing payments or scheduling services

✔️ Law enforcement or legal authorities if required by law

✔️ Marketing platforms (only with your consent for promotional offers)

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can choose to disable cookies in your browser settings, but this may affect website functionality.

6. Your Privacy Rights

✔️ Access & Correction – You may request access to or correction of your personal data.

✔️ Opt-Out of Marketing – You can unsubscribe from promotional emails at any time.

✔️ Request Data Deletion – You may request that we delete your personal information, subject to legal retention requirements.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies, and we encourage you to review them before providing any information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📞 Call: (214) 206-4621

📧 Email: [email protected]

🌐 Website: www.smokeysfireplace.com

By using our services, you agree to the terms of this Privacy Policy. Thank you for trusting Smokey’s Fireplace & Chimney with your fireplace and chimney needs! 🔥